Privacy Policy

1. Information We Collect

• Contact information you provide voluntarily, including name, email address, phone number, and company name when you fill out our contact form or sign up for our services.
• Usage data collected automatically when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Communication data, including the content of messages you send us via email, contact forms, or live chat.
• Payment information processed securely through our third-party payment providers. We do not store full card numbers on our servers.
• Cookies and tracking technologies as described in our Cookie Policy.

2. How We Use Your Information

• To provide, operate, and improve our AI services, automation pipelines, and digital marketing solutions.
• To communicate with you about your projects, respond to enquiries, and send service-related notifications.
• To send marketing communications where you have given your consent or where we have a legitimate interest to do so.
• To analyse website usage and improve user experience through analytics tools.
• To comply with legal obligations and enforce our terms of service.
• To detect, prevent, and address fraud, security, or technical issues.

3. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Contract performance — when processing is necessary to fulfil a contract with you or take steps at your request before entering a contract; (b) Legitimate interests — when processing is necessary for our legitimate business interests and these are not overridden by your rights; (c) Consent — where you have given clear consent for us to process your data for a specific purpose; (d) Legal obligation — where processing is required by law.

4. How We Share Your Information

• Service providers and subprocessors who assist in delivering our services, including cloud hosting providers, CRM platforms, email marketing tools, and analytics services. These providers are contractually bound to handle data securely.
• Professional advisors such as lawyers, accountants, and insurers where necessary in the course of professional services they render to us.
• Law enforcement or regulatory authorities when required by applicable law or to protect the rights, property, or safety of Avrazia, our clients, or the public.
• A successor entity in the event of a merger, acquisition, or sale of all or part of our business, provided the acquiring entity agrees to honour this privacy policy.
• We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Client project data is retained for 5 years after the end of the engagement. Marketing data is retained until you withdraw consent or object to processing. Website analytics data is retained for 26 months.

6. International Transfers

Avrazia operates globally and your data may be transferred to and processed in countries other than your country of residence, including the United States and European Union. Where we transfer data outside your jurisdiction, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

7. Your Rights

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete data.
• Right to erasure — you may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restriction — you may request that we restrict the processing of your data in certain circumstances.
• Right to data portability — you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
• To exercise any of these rights, contact us at legal@avrazia.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. This includes TLS encryption in transit, encryption at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data without parental consent, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page and updating the 'last updated' date. Your continued use of our services after any changes constitutes acceptance of the revised policy.